Legal
Refund Policy
Effective date: July 7, 2026 · Last updated: July 7, 2026
This Refund Policy explains when and how you can request a refund for services purchased on Infra-Adds (the "Site"). By placing an order you agree to the terms below. This policy is designed to be fair to customers while reflecting the nature of digital social-media growth services, which are delivered automatically and cannot be "returned" once completed.
1. Wallet top-ups
Funds you add to your Infra-Adds balance remain yours until spent on an order. Unused balance can be refunded to the original payment method on request, minus any non-recoverable payment processing fees, provided it has not been used to place orders.
2. Non-delivery
If an order is not started or delivered within a reasonable time frame due to a fault on our side or our providers, you are entitled to a full refund of that order to your Infra-Adds balance, or a re-delivery, at your choice.
3. Partial delivery
If an order is only partially completed, you will be refunded pro-rata for the undelivered portion to your Infra-Adds balance. We will always credit back the exact value of what was not delivered.
4. Refill guarantee
Many services include a refill guarantee (shown on the product page). If the delivered amount drops within the stated guarantee window, you can request a free refill instead of a refund. Refills are the primary remedy for drops on guaranteed services.
5. Completed orders
Once an order has been fully and correctly delivered, it is generally non-refundable, as the service has been performed and cannot be reversed. This is standard for digital delivery services. Exceptions may apply where required by applicable consumer law.
6. Incorrect orders
You are responsible for providing the correct target link and quantity. Orders placed with an incorrect, private, or invalid link cannot be refunded once processing has started, because the service is attempted against the details you provided. Please double-check your order before confirming.
7. How to request a refund
To request a refund or refill, contact us via the Contact page with your account email, the order reference, and a description of the issue. We aim to review refund requests within 3 business days. Approved refunds are credited to your Infra-Adds balance; refunds to the original payment method may take additional time depending on the payment provider.
8. Chargebacks
If you have an issue with an order, please contact us first — we resolve the vast majority of cases quickly. Initiating a chargeback without contacting support may result in suspension of your account while the dispute is investigated.